Responsible Gaming
Gambling Should Be Entertainment
At 92 Hillcrest St, we believe that gambling should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Casino games are designed for fun and excitement, with outcomes determined by chance. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. This is a legal requirement. If you are under 18, please do not access our casino services. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses (rent, food, bills)
- Hiding gambling activity from family, friends, or healthcare providers
- Neglecting work, school, or family responsibilities due to gambling
- Experiencing mood changes when unable to gamble
- Needing to gamble with increasing amounts of money for excitement
- Failed attempts to cut back or control gambling
- Borrowing money or going into debt to fund gambling
- Lying about the extent of gambling participation
- Using gambling to escape problems or relieve stress
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools
We provide the following tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Set a limit on the maximum amount you are willing to lose in a given time period.
- Reality Checks: Receive periodic reminders of how long you have been gambling and how much you have spent.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our casino services.
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely.
To access these tools, please contact our customer support team or visit your account settings.
Support Organizations
If you need help with problem gambling, please reach out to one of these organisations:
New Zealand
- Problem Gambling Foundation (Aotearoa) - Free, confidential support and counselling for those affected by problem gambling in New Zealand. Available 24/7.
- Gambling Helpline NZ - Call 0800 654 655 (free and confidential) or text 4727 for support and advice.
International Support Services
- GamCare (United Kingdom) - www.gamcare.org.uk - Free support and counselling for problem gambling.
- GamStop (United Kingdom) - www.gamstop.co.uk - National self-exclusion scheme for online gambling.
- Gambling Help Online (Australia) - www.gamblinghelponline.org.au - Professional online counselling and information.
- Responsible Gambling Council (Canada) - www.responsiblegambling.org - Resources and support for problem gambling.
- National Council on Problem Gambling (United States) - www.ncpgambling.org - Helpline and referral services.
If You Have a Problem, Seek Help
Problem gambling is a serious issue that can affect your financial health, relationships, and wellbeing. If you believe you or someone you know has a gambling problem, please seek help immediately. It is never too late to reach out.
You are not alone. Professional support is available, and recovery is possible. Contact one of the organisations listed above or speak with your healthcare provider for confidential assistance.
Remember: Gambling should be fun. If it's causing you stress or harm, it's time to stop.